Welcome to RUCKUS Networks, part of CommScope's world-leading portfolio of networking solutions. Learn more.
What is the RUCKUS Technical Family?
RUCKUS Technical Family (RTF) is a vibrant community of networking professionals and technology enthusiasts using RUCKUS solutions.
More than just another tech group, RTF thrives on the connections and expertise of its members.
Why You Should Join RTF
We are passionate about creating simple, powerful networking solutions. Join us to share knowledge, gain early access to new technologies, and connect with top engineers. As a partner, you'll enjoy exclusive webinars, direct collaboration with experts, and access to a global network in over 20 languages.
Join the RUCKUS Technical Family today and be part of a community built on knowledge and relationships.
Why choose the RUCKUS Technical Family?
Stay updated with the latest technology
RTF provides regular webinars and newsletters with all of the latest industry insights to keep you ahead of the curve.
Reliable support from RUCKUS Experts
Engage directly with RUCKUS experts for quick, reliable solutions to your technical challenges.
Curated, high-quality technical content
Receive only the most relevant and actionable content through our curated resources
Collaborative community
Connect with peers, share experiences, and collaborate to solve even the toughest technical issues.
Webinars
Monthly Webinar
September 17th – Introducing RUCKUS ProAV Solutions
Stay ahead with our monthly webinars that cover the latest trends, updates, and best practices in networking technology. Designed for continuous learning and keeping your skills sharp, these sessions are perfect for all RUCKUS professionals. Our webinars qualify eligible Partners to receive Continuing Education (CE) points, an easy and convenient way of extending their RUCKUS certifications! More information can be found here.
RTF Hospitality & MDU webinar
IPTV & Streaming media; MDU Best Practices
Dive into specialized content focused on Multi-Dwelling Units (MDU) and the hospitality sector. Learn how to design and deploy customized RUCKUS solutions to meet the unique challenges of these environments.
Webinar archive
Check out older webinar recordings available in a variety of local languages.
RTF Onboarding Days
Are you a new RUCKUS channel partner or a new member of an existing Channel Partner? If that’s you, then you may have questions, like Who is RUCKUS? and What sets us apart? Register to find out!
If you're already a partner, log in to register for the webinar.
Not a partner yet? Learn more about the benefits of the RUCKUS BIG DOGS Partner Program and how you can apply to join our pack and register for the webinar.
Community events
Stay connected in person and online. Find events in your industry and connect with professionals just like you.
Stay informed with the RUCKUS Technical Family Newsletter
Subscribe to our newsletter for the latest RUCKUS news, technical insights, and updates. Whether you're a seasoned pro or just starting out, our newsletter delivers valuable content straight to your inbox
Forums
Discuss your local projects and ask any technical questions using our dedicated RTF forums channel. Our global team of System Engineers take an active part in these discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.
RUCKUS Community
Hello everyone,I am experiencing continuous disconnections with Apple iOS devices on a WiFi network configured as Open + Captive Portal with a corporate web page redirection.The issue occurs in the following scenarios:Each time the device roams between different APs.Even when staying connected to the same AP, the captive portal page keeps reappearing roughly every 2 minutes.We are noticing this behavior much more frequently with iOS devices compared to others.Has anyone encountered a similar issue, or do you have suggestions on possible configuration adjustments or workarounds?model APs: R350
We are having random periods where users connect to the WiFi but do not get an IP address from the DHCP server. They show connected with no Internet, but they have a local IP address. Below is the PCAP.1 0.000000 Intel_c0:b7:96 RuckusWirele_9c:89:41 802.11 30 Authentication, SN=59, FN=0, Flags=........2 0.002065 RuckusWirele_9c:89:41 Intel_c0:b7:96 802.11 30 Authentication, SN=3676, FN=0, Flags=........3 0.004117 Intel_c0:b7:96 RuckusWirele_9c:89:41 802.11 269 Reassociation Request, SN=60, FN=0, Flags=........, SSID="UBGuest2"4 0.008845 RuckusWirele_9c:89:41 Intel_c0:b7:96 802.11 273 Reassociation Response, SN=257, FN=0, Flags=........5 0.303338 RuckusWirele_9c:89:41 Intel_c0:b7:96 EAPOL 113 Key (Message 1 of 4)6 0.305306 Intel_c0:b7:96 RuckusWirele_9c:89:41 EAPOL 137 Key (Message 2 of 4)7 0.306458 RuckusWirele_9c:89:41 Intel_c0:b7:96 EAPOL 169 Key (Message 3 of 4)8 0.308972 Intel_c0:b7:96 RuckusWirele_9c:89:41 EAPOL 113 Key (Message 4 of 4)9 1.371555 Intel_c0:b7:96 RuckusWirele_9c:89:41 802.11 36 Deauthentication, SN=63, FN=0, Flags=........After an hour or two the problem seems to go away. Rebooting the AP does not help.
Hi Team,I hope you’re doing well. I’m reaching out because I’m having some trouble connecting my Sub4 device to my Ruckus router, and I was hoping to get some help or guidance.I’ve tried the usual troubleshooting steps—such as restarting both the router and the device, checking the network settings, and ensuring the Wi-Fi signal is strong—but unfortunately, the Sub4 still isn’t connecting as expected.If you have any advice or suggestions, I’d really appreciate your support. Please let me know if you need any specific details to better understand the issue.Thank you in advance for your time and help!Warm regards,
We are a event company we have lots of Ruckus products we have, we need ruckus r650 casing. need approx 15-20 nos. please suggest, the products are not in active warranty.
Hello there,we have a bigger setup with 436 Access Points. These are controlled with two SZ-124 in a cluster. It's running on version 5.2.2.0.317. The following Access Points are in use: R500, R510, R550, T300 and T750.We would deploy the vSZ instances on 6.1.12, since 5.2.2 is End-of-maintenance. This is the first issue, because the R500 and T300 models aren't supported in 6.1.12 - only with 5.2.2 AP patch. Also, some zones are mixed with supported and unsupported AP's My idea is this:Deploy two vSZ-E in a cluster on version 6.1.12 and migrate the supported AP's zone by zone to the new controller.Then create zones with AP patch 5.2.2 to which the unsupported AP's are migrated.After they have received an hardware refresh, move the AP's to the original zones on the new controller.Do you know if this will work or do you have any suggestions?Thanks in Advance!
Our smartzone 144 software version 6.1.2 have not activated "realm based proxy" settings into security menu
Featured resources
Network Security with Zero Trust
Traditional security models aren't enough to combat today's cyber threats. Learn how RUCKUS Networks empowers organizations to implement Zero Trust principles—for continuous verification, strict access controls, and enhanced network protection.
RUCKUS Education Videos
The RUCKUS Education channel focuses on explaining fundamental concepts and protocols in the Wired and Wireless networking arena. We also provide demonstrations of different tasks in relation to the RUCKUS brand of products.
Technical documents
Check out our library of technical documents: release notes, configuration, best practice, deployment guides and more!