Welcome to RUCKUS Networks, part of CommScope's world-leading portfolio of networking solutions. Learn more.
What is the RUCKUS Technical Family?
RUCKUS Technical Family (RTF) is a vibrant community of networking professionals and technology enthusiasts using RUCKUS solutions.
More than just another tech group, RTF thrives on the connections and expertise of its members.
Why You Should Join RTF
We are passionate about creating simple, powerful networking solutions. Join us to share knowledge, gain early access to new technologies, and connect with top engineers. As a partner, you'll enjoy exclusive webinars, direct collaboration with experts, and access to a global network in over 20 languages.
Join the RUCKUS Technical Family today and be part of a community built on knowledge and relationships.
Why choose the RUCKUS Technical Family?
Stay updated with the latest technology
RTF provides regular webinars and newsletters with all of the latest industry insights to keep you ahead of the curve.
Reliable support from RUCKUS Experts
Engage directly with RUCKUS experts for quick, reliable solutions to your technical challenges.
Curated, high-quality technical content
Receive only the most relevant and actionable content through our curated resources
Collaborative community
Connect with peers, share experiences, and collaborate to solve even the toughest technical issues.
Webinars
Monthly Webinar
April – Introducing RUCKUS ICX 8100 series switches
Stay ahead with our monthly webinars that cover the latest trends, updates, and best practices in networking technology. Designed for continuous learning and keeping your skills sharp, these sessions are perfect for all RUCKUS professionals. Our webinars qualify eligible Partners to receive Continuing Education (CE) points, an easy and convenient way of extending their RUCKUS certifications! More information can be found here.
RTF Hospitality & MDU webinar
IPTV & Streaming media; MDU Best Practices
Dive into specialized content focused on Multi-Dwelling Units (MDU) and the hospitality sector. Learn how to design and deploy customized RUCKUS solutions to meet the unique challenges of these environments.
Webinar archive
Check out older webinar recordings available in a variety of local languages.
RTF Onboarding Days
Are you a new RUCKUS channel partner or a new member of an existing Channel Partner? If that’s you, then you may have questions, like Who is RUCKUS? and What sets us apart? Register to find out!
If you're already a partner, log in to register for the webinar.
Not a partner yet? Learn more about the benefits of the RUCKUS BIG DOGS Partner Program and how you can apply to join our pack and register for the webinar.
Community events
Stay connected in person and online. Find events in your industry and connect with professionals just like you.
Stay informed with the RUCKUS Technical Family Newsletter
Subscribe to our newsletter for the latest RUCKUS news, technical insights, and updates. Whether you're a seasoned pro or just starting out, our newsletter delivers valuable content straight to your inbox
Forums
Discuss your local projects and ask any technical questions using our dedicated RTF forums channel. Our global team of System Engineers take an active part in these discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.
RUCKUS Community
Hello Everyone,We have an ICX7550 and one of its interface to connect with Sophs XGS2100. Tried all possible option of speed speed-duplex with auto and manual to 1000mbps on far end. However it is still showing as down.Hardware/fibre cable is okay.
Dear team,We have an issue with my AP,s in the controller they are offline, we have them in Miami and controller is located in MxThe connectivity is OK, they are reachable, we have done some tests link reboot, factory reset but the status is the same.The certificate is ok:rkscli: get rpki-cert issuerIssuer: RuckusPKI-DeviceSubCA-2OKrkscli:We have configured the IP of the controller sometimes:rkscli: get scg------ SCG Information ------SCG Service is enabled.AP is managed by SCG.State: CONN_GET_ADDR_STATEServer List: (OMITTED)The status is:CONN_GET_ADDR_STATEin the controller page is: new configuration.I have AP R750 has the version: 5.2.2.0.2122 (we have another APs than have the same version and they works well.My controller has:Controller versión: 5.2.2.0.317Cnotrol plane software versión: 5.2.2.0.126AP firmware versión: 5.2.2.0.301The logs in the ap are the following:Mar 20 17:24:39 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCGMar 20 17:24:40 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:40 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172440", "seqNumber": 72, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:40RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:40 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:42 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 EnterMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Failed to route the messageMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS90000000048, dstMac=0x0, srcMac=0x0, topic=0x0]Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Route_Msg FailedMar 20 17:24:42 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failedMar 20 17:24:43 RuckusAP daemon.err gapd: Fail to get pool statsMar 20 17:24:43 RuckusAP daemon.info gapd: selecting.....Mar 20 17:24:44 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:44 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172445", "seqNumber": 73, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:45RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:45 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:46 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:46 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:48 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:48 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:49 RuckusAP local0.err remoteclid[8742]: connect failed, reason: Connection refuMar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: fail to connect to SCG...Mar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCGMar 20 17:24:50 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:50 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172450", "seqNumber": 74, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:50RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:50 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:52 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 EnterMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Failed to route the messageMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS90000000049, dstMac=0x0, srcMac=0x0, topic=0x0]Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Route_Msg FailedMar 20 17:24:52 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failedMar 20 17:24:53 RuckusAP daemon.err gapd: Fail to get pool statsMar 20 17:24:53 RuckusAP daemon.info gapd: selecting.....Mar 20 17:24:54 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:54 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedOKRegards
I'm not familiar with Ruckus switches (yet) and we just inherited management of several of them for a customer. We don't have access to the management passwords yet and others have posted how to get past that problem, but before I realized that they were configured in a stack, we consolidated the uplinks to free one switch and brought it back to our office to reset the password. Only then once we were in the CLI did we realize that it was part of a switch stack.Is there a way through the CLI that I can determine how to properly plug the switch back into the stack? To know which ports I should be plugging in?
Hi,When I try to download the "Solo" version for R610, I get the following message "You do not have permission to access this Premium asset. Please purchase or activate support in order to gain access."Thanks,OKC Ken
I have a T350 outdoor access point that I am having an issue with: I am trying to log into the access point and I can't get into the UI from a webpage and I can't get into the unit using ssh. I have tried to factory default the unit with the reset button on the access point, but it doesn't factory reset or if it is the default username and password is not working when I ssh into the unit. The web UI will load for about 30 seconds where it says its building the unleashed network about after that you can't access the access point from the UI at all.
Se me pone el indicador del 5G en naranja y después da wifi y después ya no da wifi y así todo el rato lo actualicé, lo restablecí y no sé que hacer
Featured resources
Network Security with Zero Trust
Traditional security models aren't enough to combat today's cyber threats. Learn how RUCKUS Networks empowers organizations to implement Zero Trust principles—for continuous verification, strict access controls, and enhanced network protection.
RUCKUS Education Videos
The RUCKUS Education channel focuses on explaining fundamental concepts and protocols in the Wired and Wireless networking arena. We also provide demonstrations of different tasks in relation to the RUCKUS brand of products.
Technical documents
Check out our library of technical documents: release notes, configuration, best practice, deployment guides and more!