United Center

RUCKUS redesigns wireless network for the largest indoor arena in the U.S. 


The United Center’s Wi-Fi® network was on its last leg. As fans returned from COVID-19 en masse with new apps and devices, the existing wireless network struggled to keep up with the crowds. To make matters worse, the legacy design couldn’'t properly deliver the robust coverage needed to accommodate the density. 

To upgrade the United Center network, Bob Gorman, the United Center’s senior director technical operations, engaged American Tower along with RUCKUS Networks and their Professional Services team to reimagine the venue’s Wi-Fi and deliver a superior fan experience at the arena.  

To design a plan that would provide complete coverage and deliver strong throughput, Large Public Venues (LPV) Professional Services built a 3-D computer model of the facility that would offer accurate signal numbers based on the components used. But to execute on this vision, the team would have to strategically schedule deployment time within the United Center’s very busy event schedule. 

Fast facts
  • 960,000-square-foot facility 
  • Can hold more than 23,000 concert-goers 
  • Home to Chicago Bulls and Chicago Blackhawks 
  • Hosts more than 200 events a year 
  • Upgrade to Wi-Fi 6 
  • Provide complete coverage in all seating configurations 
  • Deploy during limited available times 
  • Improve analytics on network 
  • Better fan experience without network stalling or buffering
  • Stronger fan and staff data security with Wi-Fi 6 protocols
  • Single pane-of-glass management with enhanced analytics
  • Scalable to grow with facility

To learn more about this project:

Download the full case study