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Editing Guest Portal Template (SZ Essentials 6.1)

Hoping to get some information regarding our newly implemented wi-fi Guest Portal in Smartzone Essentials version 6.1. So, we've built out the portal, and users have been able to successfully connect and use it as intended. The issue we run into quite often is users encountering problems with entering their phone numbers into the access login page. The format has to be in the +15551234567 style, but the template appears to show a space between the country code and the phone number itself. This may not seem like a big deal, but when we have upwards of a thousand guests at a time for events, this issue pops up quite often.We've posted flyers instructing users how to connect, and this has alleviated some of the problems with this, but we were wondering if it were possible to edit the guest access login page template to provide better clarity or make it an optional field altogether. Any helpful information is appreciated! Thanks!

Ruckus R370 not connecting to Ruckus One - also no firmware available to download

Hi,I have a lot of the new AP R370's not connecting to Ruckus One and flashing amber. I can get into their SSH and Web Interface and all looks okay, I am trying to refresh/upgrade its firmware however there are no files available or really any troubleshooting help with this new AP!Any help, appreciated!

Ruckus ICX 7150-C12P

PLEASE I DID RESET MYRuckus ICX 7150-C12P AND CAN NOT LOGIN NOW CAUSE I DONT KNOW WHAT IS THE USERNAME AND PASSWORD BY DEFAUL PLEASE HELP

Side By Side Installation to avoid downtime

All,We're ripping out a vendor's equipment and going with Ruckus. That's obvious 🙂Background:We have a different vendor, a stand alone controller, and switches in several IDFS. We will remove the vendors equipment and engage a Ruckus solution: WLC and switches. Question.I have never executed a side-by-side installation with a Ruckus cloud controller. I have completed many with standalone controllers. Is it feasible to conduct a side-by-side installation using the cloud controller? I am aware of the answer but would appreciate input from other engineers.Thank you for reading

icx-7150 failed/corrupted images.

good dayso we suffered a power outage and the two RUCKUS ICX-7150-C12P Switch are on the t boot cursor, not loading.I followed the link to load a new image however on update_primary I get this;TFTP from server 192.168.0.2; our IP address is 192.168.0.3Filename 'SPS08095sufi.bin'.Load address: 0x70000000Loading: #https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483I have tried version h, r, and s.FilesSPS08095sufi.bin andSPR08095sufi.bin. These are the 2 files in the image directory.Wrong images or something else?Thank you!!!Error: Invalid FI Image file: Header Type 0x403

R650 Unleashed 2.4ghz Not Working

I have a few Ruckus R650's running Unleashed. One day, after I had to reboot my gear, I noticed a few clients going offline and discovered that they all got dropped by one of the R650. The 2.4ghz light is amber and nothing would connect to the 2.4ghz SSID. I tried creating a new 2.4ghz SSID and connecting to that on my iPhone but it is not showing up on the Wifi list (settings are set to broadcast). The separate 5ghz SSID seems to work though. I tried updating to the lastest 200.18.7.1.323, no luck. And I also tried resetting the AP but still no luck. All the other R650 APs are working fine. What could be wrong?