RUCKUS Technical Family

What is the RUCKUS Technical Family?

RUCKUS Technical Family (RTF) is a vibrant community of networking professionals and technology enthusiasts using RUCKUS solutions.

More than just another tech group, RTF thrives on the connections and expertise of its members.

Why You Should Join RTF

We are passionate about creating simple, powerful networking solutions. Join us to share knowledge, gain early access to new technologies, and connect with top engineers. As a partner, you'll enjoy exclusive webinars, direct collaboration with experts, and access to a global network in over 20 languages.

Join the RUCKUS Technical Family today and be part of a community built on knowledge and relationships.

Why choose the RUCKUS Technical Family?

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Stay updated with the latest technology

RTF provides regular webinars and newsletters with all of the latest industry insights to keep you ahead of the curve.

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Reliable support from RUCKUS Experts

Engage directly with RUCKUS experts for quick, reliable solutions to your technical challenges.

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Curated, high-quality technical content

Receive only the most relevant and actionable content through our curated resources

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Collaborative community

Connect with peers, share experiences, and collaborate to solve even the toughest technical issues.

Webinars

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Monthly Webinar

December 17th – RUCKUS ICX Product Updates and Use Cases

Stay ahead with our monthly webinars that cover the latest trends, updates, and best practices in networking technology. Designed for continuous learning and keeping your skills sharp, these sessions are perfect for all RUCKUS professionals. Our webinars qualify eligible Partners to receive Continuing Education (CE) points, an easy and convenient way of extending their RUCKUS certifications! More information can be found here.

RTF Hospitality & MDU webinar

IPTV & Streaming media; MDU Best Practices

Dive into specialized content focused on Multi-Dwelling Units (MDU) and the hospitality sector. Learn how to design and deploy customized RUCKUS solutions to meet the unique challenges of these environments.

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Webinar archive

Check out older webinar recordings available in a variety of local languages.

View the webinar archive

RTF Onboarding Days

Are you a new RUCKUS channel partner or a new member of an existing Channel Partner? If that’s you, then you may have questions, like Who is RUCKUS? and What sets us apart? Register to find out!

If you're already a partner, log in to register for the webinar.

Not a partner yet? Learn more about the benefits of the RUCKUS BIG DOGS Partner Program and how you can apply to join our pack and register for the webinar.

Community events

Stay connected in person and online. Find events in your industry and connect with professionals just like you.

View upcoming events

Stay informed with the RUCKUS Technical Family Newsletter

Subscribe to our newsletter for the latest RUCKUS news, technical insights, and updates. Whether you're a seasoned pro or just starting out, our newsletter delivers valuable content straight to your inbox

Read past RUCKUS Technical Family Newsletters

Forums

Discuss your local projects and ask any technical questions using our dedicated RTF forums channel. Our global team of System Engineers take an active part in these discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.

RUCKUS Community

ICX7150-C12P -2X1G - No Connectivity to the switch

I am not sure what has happened over night other than it rained, but I have a Back-UPS connected to the switch to prevent power outage issues as I had an issue on the switch within the first 6 months due to a power outage. It is a Lennar home that has the ICX-7150-C12P switch with three R510 APs connected to an AT&T Fiber Modem (BGW320-500).Internet is connected via C1 port. I have pulled the power on the switch and powered back on but the router is not seeing the switch when I connect to any ports including the C1 and C2 ports. When i connect to the Out-of-band management port (RJ-45) with 2 LEDs, I get connection to the router. What is needed to get my switch and AP connected. I really don't want to reset the switch as it will take a lot of configuration to get it all set back up.My suspicion is the switch is faulty.

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Ruckus APs Not Broadcasting WiFi After Cox Fiber Install (Lennar Home)

Just had Cox fiber installed in our Lennar home. The main Ruckus box has lights and all cables are connected, but the access points aren’t broadcasting WiFi. What’s the correct setup to get the APs working with fiber?

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Add multiple access points simultaneously to the 144 controller.

Hi Ruckus support team,I have a client deploying a hotel with over 200 APs and a Smartzone controller 144. I've been researching DHCP option 43 to add multiple APs simultaneously but haven't been successful. Could you provide me with the documentation for that?Thank you.

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The power indicator light is not on and cannot work

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unable to upgrade ICX7150-c12p firmware.

Hi,I'm trying to upgrade switch to latest stable firmware. My current firmware is non-ufi. Here are the detailsModel: ICX7150-C12pCurrent Firmware: 08.0.80dT211Connected devices / PoE load: 2 R510 APs, 2-3 laptops. 2 gaming devices, 4 phones and few other IoT devicesSo far I have tried,copy scp ... → Invalid inputcopy tftp ... → TFTP disabledcopy disk0 ... → Invalid input / disk0 not recognized / TFTP disabledcopy xmodem flash → Invalid inputI'm able to screen to switch using console port but none of the copying methods work. What am I missing here?ThanksNT

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Problems upgrading my R310 firmware from Standalone to Unleashed

I want to upgrade the firmware of my R310 AP from118.2.0.0.875.bl7 toR310_200.7.10.202.145.bl7 (Unleashed).I downloaded the Unleashed firmware file to my local machine, and tried to update the firmware through the Ruckus R310 Multimedia Hotzone Wireless AP interface. I navigated to the Maintenance/Upgrade menu, selected the Local upgrade method radio button, choose the local downloaded file (R310_200.7.10.202.145.bl7), and hit “Perform Upgrade."But the firmware does NOT get upgraded.What am I doing wrong, and how do I accomplish this firmware upgrade?Thank you! Cheers.

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Featured resources

Network Security with Zero Trust

Traditional security models aren't enough to combat today's cyber threats. Learn how RUCKUS Networks empowers organizations to implement Zero Trust principles—for continuous verification, strict access controls, and enhanced network protection.

RUCKUS Education Videos

The RUCKUS Education channel focuses on explaining fundamental concepts and protocols in the Wired and Wireless networking arena. We also provide demonstrations of different tasks in relation to the RUCKUS brand of products.

Technical documents

Check out our library of technical documents: release notes, configuration, best practice, deployment guides and more!

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