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What is the RUCKUS Technical Family?

RUCKUS Technical Family (RTF) is a vibrant community of networking professionals and technology enthusiasts using RUCKUS solutions.

More than just another tech group, RTF thrives on the connections and expertise of its members.
 

Why You Should Join RTF

We are passionate about creating simple, powerful networking solutions. Join us to share knowledge, gain early access to new technologies, and connect with top engineers. As a partner, you'll enjoy exclusive webinars, direct collaboration with experts, and access to a global network in over 20 languages.

Join the RUCKUS Technical Family today and be part of a community built on knowledge and relationships.

Why choose the RUCKUS Technical Family?

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Stay updated with the latest technology

RTF provides regular webinars and newsletters with all of the latest industry insights to keep you ahead of the curve.

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Reliable support from RUCKUS Experts

Engage directly with RUCKUS experts for quick, reliable solutions to your technical challenges.

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Curated, high-quality technical content

Receive only the most relevant and actionable content through our curated resources

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Collaborative community

Connect with peers, share experiences, and collaborate to solve even the toughest technical issues. 

Webinars

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Monthly Webinar

May – RUCKUS Professional Services for Partners and Integrators

Stay ahead with our monthly webinars that cover the latest trends, updates, and best practices in networking technology. Designed for continuous learning and keeping your skills sharp, these sessions are perfect for all RUCKUS professionals. Our webinars qualify eligible Partners to receive Continuing Education (CE) points, an easy and convenient way of extending their RUCKUS certifications! More information can be found here.

Register now 

 

RTF Hospitality & MDU webinar

IPTV & Streaming media; MDU Best Practices

Dive into specialized content focused on Multi-Dwelling Units (MDU) and the hospitality sector. Learn how to design and deploy customized RUCKUS solutions to meet the unique challenges of these environments.

Sign up for this webinar

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Webinar archive

Check out older webinar recordings available in a variety of local languages.

View the webinar archive

RTF Onboarding Days

Are you a new RUCKUS channel partner or a new member of an existing Channel Partner? If that’s you, then you may have questions, like Who is RUCKUS? and What sets us apart? Register to find out!


If you're already a partner, log in to register for the webinar.

Not a partner yet? Learn more about the benefits of the RUCKUS BIG DOGS Partner Program and how you can apply to join our pack and register for the webinar.


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Community events

Stay connected in person and online. Find events in your industry and connect with professionals just like you. 

View upcoming events

 

 

 

Stay informed with the RUCKUS Technical Family Newsletter

 

Subscribe to our newsletter for the latest RUCKUS news, technical insights, and updates. Whether you're a seasoned pro or just starting out, our newsletter delivers valuable content straight to your inbox

 

Read past RUCKUS Technical Family Newsletters

 

Forums

Discuss your local projects and ask any technical questions using our dedicated RTF forums channel. Our global team of System Engineers take an active part in these discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.

RUCKUS Community

Hoping to get some information regarding our newly implemented wi-fi Guest Portal in Smartzone Essentials version 6.1. So, we've built out the portal, and users have been able to successfully connect and use it as intended. The issue we run into quite often is users encountering problems with entering their phone numbers into the access login page. The format has to be in the +15551234567 style, but the template appears to show a space between the country code and the phone number itself. This may not seem like a big deal, but when we have upwards of a thousand guests at a time for events, this issue pops up quite often.We've posted flyers instructing users how to connect, and this has alleviated some of the problems with this, but we were wondering if it were possible to edit the guest access login page template to provide better clarity or make it an optional field altogether. Any helpful information is appreciated! Thanks!
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I have and H510 I use as a travel standalone AP. It recently connected to a ZD on a job site and I would like to get it back to a standalone.I completed a hard reset on the side of the device. I finally figured how to get back into it and I'm connected to it via ethernet cable in LAN4. It's on version200.15.6.112.52.I have tried to install H510_114.0.0.0.1360.bl7 when prompted to select image file locally but receive "This does not seem to be a valid upgrade image. Please try another file". I have also tried other files to receive the same notification after attempted uploading of bl7.Appreciate any assistance to get this back to an AP independent of Unleashed.
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We are running dozens of APs and controllers to the customer company where customers come. In AP, a flexible customer, not a fixed customer, accesses the SSID, and connects certain sensors to the same SSID. However, after a few days, the sensor is disconnected from the WIFI. From what I heard, the SSID refreshes after a certain period of time, does the controller have that function? If there is, please let me know how to set it up.
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Hello,We have some ICX 8200 Switches. I have built a couple of ACLs and VE interfaces on the switch. When I go to apply them to the interface, I do not get an "ip access-group" option. I do see this option on physical ports. I am not sure what I am missing here.Thanks for your help.
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I looked but here doesn't seem to be a specific board here for Feature requests?And I searched and did not find anyone else asking for this feature in the R650.As a new customer, I am very surprised and disappointed to find that he R650 has no capability of being setup with a scheduled reboot. Even the crappiest home consumer products have had this function for over 15 years. All hardware has its limits and needs a clean reboot every so often. Memory gets polluted, systems mess up. A different product line that we use for AP's has this option to schedule a weekly reboot.Will Ruckus enabled that function in the R650 , and do so soon? Without it, I feel we cannot trust this product for deployment, and may not be able to purchase any more units.
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Hi,I would like to use 4 r760 APs in a 30000 sq ft layout. I want to use all in standalone without controller. Is it possible to use without controller because some commercial budget constrains.
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Featured resources
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Network Security with Zero Trust

Traditional security models aren't enough to combat today's cyber threats. Learn how RUCKUS Networks empowers organizations to implement Zero Trust principles—for continuous verification, strict access controls, and enhanced network protection.

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RUCKUS Education Videos

The RUCKUS Education channel focuses on explaining fundamental concepts and protocols in the Wired and Wireless networking arena. We also provide demonstrations of different tasks in relation to the RUCKUS brand of products.

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Technical documents

Check out our library of technical documents: release notes, configuration, best practice, deployment guides and more!